Refund policy
Return & Refund Policy
Satisfaction Guaranteed At Whitney Jewellery, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
Refund Policy
- We offer a 30-day refund policy from the date of delivery.
- If your item arrives damaged, defective, or not as described, please contact us within 30 days and we will issue a full refund to your original payment method.
- Due to the international nature of our shipping, we do not require items to be returned. Simply contact us with your order number and a photo of the issue.
How to Request a Refund
- Email us at [service@whitneyjewellery.shop] with your order number
- Attach a photo of the item
- We will process your refund within 3-5 business days
Non-Refundable Situations
- Items damaged due to misuse or normal wear and tear
- Requests made after 30 days of delivery
Exchange Policy We currently do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order.